General Information

  • All
  • General Information
  • Appointments
  • Billing and Insurance
  • Medical Services
  • Health and Wellness
  • Other

General Information

What to Bring

All patients must bring their current medicare, DVA or workcover details. If you are an overseas resident current medical insurance card such as OSHC Allianz, NIB, BUPA, CBHS or AHM/Medibank Private

Privacy

This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of the practice, to maintain the security of your personal health information, at all times, and to ensure that this information is only available to authorised staff members. We abide by the 10 National Privacy Principles. If you would like a copy of our Privacy Policy, please ask reception.

Our Services

General Medicine
• Women’s and Men’s Health
• Immunisation and Pre-placement screening
• Referrals (to specialists, pathology and imaging)
• Lifestyle Management
• Skin Checks
• Mental health support
• Wellness Support Travel Medicine
• Preventative and Primary healthcare
• Drug and Alcohol related Services
• Communicating with you

Suggestions

If you would like to leave feedback, there is a suggestion box located in the practice waiting room.

Practice staff will regularly check and action (where necessary) feedback left in the suggestion box.

Home visits

Home visits by our GPs are available at the GPs discretion.

After Hours and Home visits

This Practice has an arrangement with National Home doctor service to provide care for patients of this practice outside of normal consulting hours. Please call 137 425 should you require assistance or ask reception if you would like more information.

Communication Access Resources

English as a second Language: interpreter Services are available if required, please let us know when you make an appointment and, we can organise this for you.
• TIS National Ph: 13 14 50.
• Hearing impaired patients: National Relay Service Ph: 133 677
• Auslan interpreting service: - http://www.nabs.org.au

Clinic location and hours

Lotus Family Medical Centre
705 Sayers Road
Hoppers Crossing Vic 3029
Phone: 03 8000 6070
 
Opening Hours
Monday to Friday   8am to 6pm
Saturday 9am to 2pm
Sunday 9am to 1pm
Public Holidays 9am to 1pm (Telehealth Only)
 
Our Doctors
Dr Rinku Raj
Dr Kiran Krishna Murthy
 
In case of an Emergency please call 000 for assistance

Appointments

Walk in patients

Walk in appointments are restricted and will be triaged on each individual case with an appropriate appointment time offered.

Lotus family Medical Centre does accept walk in patients, however patients with appointments may be seen ahead of you. Walk in Patients must be prepared to wait.

Appointments

Consultations are by appointment. Please call the clinic, or visit our website to book online through Hot Doc.

A standard consultation is 15 minutes long, if you have a complex problem, or more than one concern, please ask for a longer appointment. If you are not sure if you need a longer appointment, please ask our receptionist. Every effort is made to keep as close to scheduled appointment times as possible, variations occur when it becomes necessary to fit in urgent cases between normal appointments or there are unexpected complex needs of a patient. Lotus Family Medical Centre does not make appointments via email.

Prescriptions, referrals, medical certificate will not be issued without an appointment. Medical advice cannot be provided via email to ensure privacy and confidentiality is maintained.

Failure to attend a scheduled appointment may result in a repeat appointment not being offered. Please notify us if you are unable to attend a scheduled appointment.

Billing and Insurance

Billing

This practice will bulk bill all patients who hold a valid Medicare card, Veterans Affairs and children under 16 years of age.

There is a private fee for all other patients who do not have a Medicare Card – Please ask reception for current fees at the time of booking. Fees are displayed on our online booking website, and in the clinic and are subject to regular review and change.

It is at the discretion of the GP to Bulk Bill under certain circumstances. Patients are advised to discuss their current circumstances with their GP if they are unable to pay an allocated fee.

Fees are payable at the time of consultation by EFTPOS or Credit card. Our practice does not accept cash payments. Our practice also offers the HICAPS system which allows direct billing for those holding overseas insurance and our practice software allows us to request Medicare rebates to be paid to the patients registered bank account. Patients are advised to contact reception for any billing enquiries.

Medical Services

Our Services

General Medicine
• Women’s and Men’s Health
• Immunisation and Pre-placement screening
• Referrals (to specialists, pathology and imaging)
• Lifestyle Management
• Skin Checks
• Mental health support
• Wellness Support Travel Medicine
• Preventative and Primary healthcare
• Drug and Alcohol related Services
• Communicating with you

After Hours and Home visits

This Practice has an arrangement with National Home doctor service to provide care for patients of this practice outside of normal consulting hours. Please call 137 425 should you require assistance or ask reception if you would like more information.

Health and Wellness

Smoking Policy

No smoking, vaping or e-cigarettes.

Other

Communication

Emails are checked periodically throughout the day and will usually be actioned within one business day. Please do not email us regarding an urgent matter, please do not use emails to send personal or private information. If you need to speak with us urgently during our opening hours or do not receive a reply to your email, please contact us by phone. Call 000 if it’s an emergency.

Phone calls will be answered between 8am to 6pm Monday to Friday (Public Holidays excluded). Phones may not be answered between 1-2pm daily. You are unable to leave a message so please call back within business hours if unable to get through on first attempt.

15 minute Telephone consultations are available for regular patients who have been seen in person in clinic in the last 12 months, and where clinically appropriate. Fees may apply to these visits.
In case of an Emergency please call 000 for assistance.

Complaints and Your Rights

If at any time you are unhappy with the service provided, please speak to the Practice Manager or complete a complaints form, which can be obtained from Reception. If you feel you need to take matters further and with to discuss your complaint to an external party, you can contact the VIC Healthcare Complaints Commission or Call 1300 582 113 between 9.30am and 3.00pm, Monday to Friday.